Privacy Policy

Voxa Hire by ShiftX Global

1.Introduction

This Privacy Policy outlines how Voxa Hire by ShiftX Global (“we,” “our,” or “us”) collects, uses, discloses, and protects personal information when users (“you” or “your”) access or use our AI-powered interview platform and related services (collectively, the “Service”). By using the Service, you consent to the practices described in this Privacy Policy.

2. Information we collect

We collect the following categories of personal data (“Personal Information”).

Customer & User Data

Contact Information: Name, email address, phone number, and company name.
Account Credentials: Username and password for accessing the Service.
Professional Information: Job title, department, and employer details.
Payment Information: Billing address and payment method details.
Usage Data: Information about how you and your candidates interact with the Service, such as IP addresses, browser types, access times, and pages viewed.

Candidate Data

Application, Interview & Assessment Data: Information about candidates you invite to use the Service, including their names, email addresses,, interview responses, video recordings, and assessment results.

3. How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving the Service: To operate, maintain, and enhance the Service’s functionality and user experience.
Authentication & Account Management: Manage user access, prevent unauthorized access, and enforce security protocols.
Facilitating Interviews: To enable candidate screening, evaluation, and customer-defined hiring processes.
Communication: To send administrative updates, security notifications, and provide customer support.
System Analytics & Performance Optimization: Monitor service uptime, detect anomalies, and enhance platform functionality.
Billing and Payments: To process transactions and manage subscriptions.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We do not sell or rent your Personal Information to third parties. We may share your information in the following circumstances:

Authorized Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, cloud data storage, analytic tools, and other third-party vendors assisting with platform functionality

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
Legal Obligations: If required by law, subpoena, or government request, or to protect users, platform integrity, or intellectual property.
Access Controls: Third parties must adhere to confidentiality agreements, SOC 2 security practices, and data minimization principles.

Personal data may not be transferred outside the EEA other than under specific circumstances. We utilize the Standard Contractual Clauses as part of our Data Processing Agreement which we sign with all of our customers.

5. Data Security

We implement industry-standard security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Encryption: Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
Access Control & Least Privilege: Role-based access control (RBAC) ensures only authorized personnel can access sensitive data.
Audit Logging & Monitoring: Continuous security monitoring detects unauthorized activity or system anomalies.
Incident Response Plan: Procedures for breach detection, mitigation, and notification.
User Responsibilities: Users must protect their login credentials and notify Voxa Hire by ShiftX Global immediately if unauthorized access is suspected.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights And Choices

Depending on your jurisdiction, you may have the following rights regarding your Personal Information:

Access: Request access to the Personal Information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your Personal Information, subject to certain exceptions.
Objection: Object to the processing of your Personal Information under certain circumstances.

To exercise these rights, please contact us at support@meetvoxa.ai

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@meetvoxa.ai